All returns need a Return Material Authorization (RMA) number.

You can get an RMA number online or by calling (800) 795-1753.

Once you get your RMA, you have 15 days to send the item back.

Send all returns to:

Encompass National Returns Center
775 Tipton Industrial Drive, Suite F
Lawrenceville, GA 30046

If you don’t have a return label, clearly write your RMA number on the shipping label.

Include a copy of your RMA and the original invoice inside the package.

Special order items cannot be returned.

Once approved, your refund will include the item price and taxes, minus any restocking or packaging fees.

The refund will be sent to your original payment method.

Shipping and handling fees are not refundable.

All returned items will be checked before issuing a refund.

If your return is not approved, it will be sent back to you at your expense.

If you send the wrong item to Encompass, it will be returned to you at your cost.

Returning New and Unused Items

Items under $15 cannot be returned.

You must pay for the return shipping.

Approved returns may have a 15% restocking fee.

Apply the following policy content consistently:

General Returns:

• All returns require a Return Material Authorization (RMA).
• RMAs are valid for 15 days.
• Returns must include the RMA and original invoice.
• Special-order items are not returnable.
• Shipping and handling charges are non-refundable.
• Refunds are issued to the original payment method, less applicable fees.
• All returned items are subject to inspection and approval.

New and Unused Parts:

• Parts valued below $15 are not eligible for credit.
• Items must be returned within 30 days of the invoice date.
• Customers are responsible for return shipping.
• A 15% restocking fee may apply.
• Items must be in resalable condition, with original packaging, an RMA and a copy of the invoice.
• Non-resalable items are not eligible for credit.

Defective Parts and Warranty:

• Apply the standard 90-day limited warranty from delivery for eligible parts and tools.
• Customers must provide the appliance model number, serial number and details of the defect.
• Follow the applicable OEM replacement and RMA process for defective items.

Damaged Parts:

• Customers must inspect deliveries and report damage to the shipper and Encompass within five business days of receipt.
• Damage must be documented to support the claim.

Wrong or Missing Parts:

• Incorrectly shipped or short-shipped parts must be reported within five business days of receipt.
• Customers must submit the return request with the applicable reason and details of the issue.

International Returns:

• Customers outside the US are responsible for applicable return shipping, duties and customs charges.
• Apply the relevant OEM requirements for international and core-part returns.

Policy Consistency:

• Update the Returns & Exchanges page, FAQs, collection FAQs, product pages and return/cancellation form to match the same policy.
• Remove conflicting “easy returns” or “hassle-free returns” claims.
• Ensure return windows, RMA requirements, exclusions, fees and warranty information are consistent.